Terms & Conditions

Last updated: 22 July 2026

1. About these terms

These Terms and Conditions ("Terms") govern your use of the TalentGAPP mobile application, website, and recruitment services (together, the "Services"). By registering an account, accessing, or using TalentGAPP, you agree to be bound by these Terms. If you do not agree, you must not use the Services. TalentGAPP is a trading name operated in England and Wales, and these Terms are governed by the laws of England and Wales.

2. Definitions

  • "Professional" — a qualified social worker or care professional seeking agency or permanent employment.
  • "Employer" — a Local Authority or other organisation that posts vacancies and engages professionals through the platform.
  • "Placement" — a period of engagement between a Professional and an Employer facilitated through TalentGAPP.
  • "Umbrella Company" — a PAYE intermediary that processes payments for agency professionals, as required by some Employers.

3. Eligibility

To use TalentGAPP as a Professional, you must:

  • Be at least 18 years of age and legally entitled to work in the United Kingdom.
  • Hold a recognised social work qualification or be in the process of completing an Assessed and Supported Year in Employment (ASYE) programme.
  • Maintain active registration with the relevant regulatory body (e.g. Social Work England).
  • Provide truthful, accurate, and up-to-date information in your profile and applications.

To use TalentGAPP as an Employer, you must be a UK-registered Local Authority or a registered organisation acting on behalf of one, with authority to enter into contracts for the supply of social care staff.

4. Our role

TalentGAPP acts as a technology platform and introducer. We are not an employer, employment agency (as defined by the Employment Agencies Act 1973), or umbrella company. Our role is to:

  • Facilitate the introduction of Professionals to Employers.
  • Provide tools for job posting, messaging, interview scheduling, timesheet submission, and expense claims.
  • Verify professional registration and compliance status where available through public registers.

Any contract of employment or engagement is entered into directly between the Professional and the Employer. TalentGAPP is not a party to such contracts and accepts no liability for the terms, performance, or termination of any placement.

5. Conduct and acceptable use

All users must use TalentGAPP lawfully, honestly, and respectfully. You must not:

  • Provide false, misleading, or fraudulent information in your profile, timesheets, or expense claims.
  • Harass, discriminate against, or intimidate any other user.
  • Attempt to circumvent the platform to arrange placements directly outside the app, thereby avoiding compliance checks or record-keeping.
  • Upload or share content that is unlawful, offensive, or infringes intellectual property rights.
  • Interfere with the security, functionality, or availability of the Services.

Breach of these rules may result in immediate suspension or termination of your account, and reporting to relevant authorities or regulatory bodies where required.

6. Placements and compliance

Professionals placed through TalentGAPP must meet the requirements set by the employing Local Authority, including but not limited to:

  • Evidence of completing an ASYE programme, or evidence of permanent employment within statutory frontline Children's Social Care for 2 or more years.
  • Providing a minimum of 4 weeks' notice when wishing to terminate a placement (except where immediate termination is permitted by law or contract).
  • Supplying 2 detailed references covering communication and writing skills, attendance and punctuality, analytical skills, and capacity to form positive working relationships.
  • Agreeing to the hourly rate set by the relevant Local Authority's consortium.

Professionals must ensure they engage only with tax-compliant umbrella companies when required by the Employer, and remain responsible for their own tax and National Insurance obligations.

7. Data protection, GDPR, and privacy compliance

TalentGAPP processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our full Privacy Policy explains how we collect, use, and protect your data.

7.1 Legal basis for processing

We process personal data on the following lawful bases:

  • Contract performance: To provide our recruitment services, manage accounts, and facilitate placements.
  • Legal obligation: To comply with employment law, tax regulations, and safeguarding requirements.
  • Legitimate interests: To prevent fraud, improve service quality, and ensure platform security.
  • Consent: For optional marketing communications, which you may withdraw at any time.

7.2 Your data rights

Under UK GDPR, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to certain types of processing and to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, please contact us at talentgapp@gmail.com.

7.3 Data retention

We retain your personal data for as long as your account is active or as necessary to provide our services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or regulatory purposes. Specifically:

  • Account and profile data: Retained while the account is active; deleted within 90 days of closure.
  • Timesheets and expense claims: Retained for 7 years to comply with tax and employment record-keeping obligations under the Income Tax (Earnings and Pensions) Act 2003 and the Employment Rights Act 1996.
  • Messages and communications: Retained for 2 years after the related placement ends, for dispute-resolution and safeguarding purposes.
  • Audit logs and security data: Retained for 1 year.

7.4 Platform and infrastructure

The TalentGAPP mobile application and website are built and hosted on the Replit cloud development platform. Replit provides the underlying hosting infrastructure, database services, and deployment environment. All user data is processed and stored within Replit's secure, UK and EU-compliant cloud infrastructure.

Replit's infrastructure is designed for security and reliability, with the following characteristics:

  • Hosting environment: Replit provides isolated containers and managed cloud services. The application runs in a containerised environment with controlled network access.
  • Database: User data is stored in a PostgreSQL relational database managed within Replit's platform. The database is not publicly accessible and is protected by network-level restrictions.
  • Static assets: Images, documents (e.g. CVs), and other uploaded files are stored on Replit's secure file storage and served through controlled access paths.
  • Backups: Replit automatically maintains backups of the project state, including database snapshots and file revisions, to support disaster recovery.

7.5 How your data is kept safe

We take data security extremely seriously. The following technical and organisational measures are in place to protect your information:

  • Encryption in transit: All data transmitted between the app and our servers is protected using TLS (HTTPS) encryption. This means your login credentials, messages, timesheets, and personal information cannot be intercepted while travelling over the internet.
  • Password security: User account passwords are stored using modern, irreversible hashing algorithms. We never store passwords in plain text, and our staff cannot read your password.
  • Access control: Database access is restricted to the application server only. No direct external database connections are permitted. Administrative access to the platform is limited to authorised TalentGAPP personnel.
  • Session management: User sessions are managed via secure, server-side session tokens with automatic expiry. Sessions are invalidated on logout.
  • Input validation: All data submitted through the app is validated and sanitised to prevent injection attacks and malformed data.
  • No advertising tracking: We do not use third-party advertising cookies or behavioural tracking. The app does not share your data with advertisers or data brokers.
  • Third-party services: We use SendGrid (a Twilio company) solely for delivering transactional emails (e.g. password resets, notifications). SendGrid processes email addresses and message content under a data processing agreement compliant with UK GDPR.
  • Regular review: We periodically review our security practices and access logs to detect and respond to any anomalies.

While we employ robust security measures, no online service can guarantee absolute security. If you suspect a security issue or data breach, please contact us immediately at talentgapp@gmail.com. We will investigate promptly and, if required, notify the Information Commissioner's Office and affected users in accordance with UK GDPR breach notification rules.

8. Timesheets, expenses, and payments

Professionals may submit timesheets and expense claims (including mileage) through the app. All submissions must be accurate and supported by evidence where required. Employers are responsible for reviewing, approving, or querying claims in a timely manner.

TalentGAPP does not process payments directly. Payment arrangements are made between the Professional, the Employer, and any applicable umbrella company or payroll provider. TalentGAPP accepts no liability for delays, errors, or disputes in payment processing.

9. Intellectual property

The TalentGAPP app, website, branding, and all content provided by us are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

You retain ownership of any content you upload (e.g. CV, profile photo, video), but you grant us a non-exclusive, royalty-free licence to use, display, and share that content solely for the purpose of providing the Services.

10. Limitation of liability

TalentGAPP provides the Services on an "as is" and "as available" basis. To the extent permitted by law:

  • We do not warrant that the Services will be uninterrupted, error-free, or secure.
  • We are not liable for any loss arising from a placement, employment relationship, or engagement between a Professional and an Employer.
  • Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you have paid us in the 12 months preceding the claim (or £100 if no payment has been made).

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Suspension and termination

We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if required by law or a regulatory authority. You may close your account at any time by contacting us. Upon termination, your right to use the Services ceases immediately, and we may delete your data in accordance with our data retention policy.

12. Complaints, concerns, and queries

If you have any concerns about the app, your data, a placement, or any other matter, please contact the TalentGAPP administration team:

For data protection concerns, you may also contact the Information Commissioner's Office:

13. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Material changes will be notified to registered users by email. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms. The date at the top of this page shows when the Terms were last updated.